Verizon Home Device Protect

Get a protection plan with hassle-free repairs and replacements on all your eligible home tech, no matter where you bought it.

$25

/mo. + applicable taxes

Home tech coverage

We cover even more of your home tech, like Wi-Fi gaming devices, pet tech, smart floor care and home healthcare devices.

247techsupport_primary_64

24/7 tech support

Rely on fast, 24/7 access to experts who can answer virtually any question about home tech.

2nd residence coverage

Protect eligible tech in a second residence like a family member’s home or a student’s college apartment at no additional cost.

Hassle-free repairs

You’re protected if your home tech experiences a covered breakdown — no matter where you bought it, even if you don’t have a receipt.

In-home expert visits

Take comfort knowing your protection includes 2 in-home expert visits every 12 months.

installation_primary_64

Installation made easy

Get eligible home tech professionally installed for $0/product as a Verizon or Frontier internet + VHDP subscriber. Normally $49/product for VHDP subscribers only.

A coffee mug mid-air, spilling coffee across a desk toward a laptop.

FAQs

Verizon Home Device Protect provides coverage of eligible home tech from TVs, gaming systems and computers to smart home products, wearables and Wi-Fi enabled home healthcare devices.

With Verizon Home Device Protect, you get:

  • Connect & Protect: Frontier Internet customers who are enrolled in VHDP can enjoy a $0 installation for eligible home tech such as televisions, soundbars, security cameras, thermostats and doorbells.1
  • Repairs or replacement: If your eligible home entertainment, home office, wearable or smart home product experiences a covered breakdown, we’ll repair or replace it for you. A $49 or $99 service fee may apply when a claim is filed. Limitations and exclusions apply. See the Terms & Conditions before enrollment.2
  • Second residence coverage: Protect eligible home tech in a second residence of your choosing – at no additional cost.3
  • 24/7 Expert help: 1-Tap access to expert support, device tips and self-help tech guides.4
  • In-home expert visits: 2 in-home visits per 12-month period from experts to help you configure, setup and optimize smart products or choose the best Wi-Fi devices for your home.3
  • Complete Tech Care: Get your laptops, gaming consoles and tablets tuned up and cleaned out.

Note: Verizon Home Device Protect doesn’t cover devices already covered by any one of the Verizon mobile device protection options. To learn about protecting those devices, please visit our Verizon Mobile Protect FAQs.

All residential Frontier internet plans are eligible for Verizon Home Device Protect.

Business, government and prepaid accounts aren’t eligible.

Verizon Home Device Protect covers a variety of the most common electronic products in your home. This includes, but is not limited to:

Products covered:

  • TVs (LCD, Plasma, LED)
  • Desktops / laptops*
  • Gaming consoles (e.g., XBox®)
  • Printers
  • Home theater systems
  • DVD / Blu-ray players
  • Audio/video streaming devices5
  • Routers*
  • Smart home / Wi-Fi products (e.g., smart thermostat, Alexa, etc.)
  • Wi-Fi enabled home healthcare devices
  • Smart mops and vacuums
  • Smart pet care
  • Wearables (e.g., smartwatches6)
  • Audio headsets
  • Tablets6

Also includes coverage for accidental damage from handling for select portable products:

  • Laptops6
  • Wearables (e.g., smartwatches)
  • Tablets6
  • Portable gaming devices
  • AR and VR headsets
  • And more

For more details, and a full list of products covered refer to the Verizon Home Device Protect Terms & Conditions.

Eligible products are covered for mechanical or electrical failures caused by defects in materials and workmanship, normal wear and tear and power surge.

Plus, portable products are covered for unintentional and accidental damage from handling. Limitations and exclusions apply. See the Verizon Home Device Protect Terms & Conditions for complete details.

All eligible products at your primary home residence (Verizon account address) or your second covered address (added through your Asurion dashboard), are covered. See the Verizon Home Device Protect Terms & Conditions to review the list of eligible products.

After you’re enrolled in Verizon Home Device Protect for 30 days, you can file a claim on an eligible product that experiences a breakdown. You can file an unlimited number of claims in a 12-month time frame; however, each approved claim may not exceed $3,000, and the maximum annual claim limit is $5,000 in a 12-month period, under a single plan.

Each approved claim will apply to your total claim limit for 12 months after the claim is completed. At that point, the amount of that claim will no longer apply to your total claim limit, and the amount of that claim will be added back to your available claim-limit balance (or aggregate limit) under the plan.